Outsourcing Fiji

Current Members

Current Members

Our people, Your Brand.

Established in 1999, Mindpearl is an international multilingual contact centre and a business process outsourcing expert. Driven by our 3 guiding principles of People, Partnership and Performance – we strive to deliver the ultimate brand experience with consistency and conviction across geographies and time zones.

Our largest facility is located in Suva, the capital of the Fiji Islands and was established in 2009. From Fiji, we support clients and their customers from literally all over the world delivering a consistent standard of customer care, quality and service excellence.

Website: mindpearl.com
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DHL Express is the world’s leading express logistics company with coverage in more than 220 countries and territories. DHL Fiji has over 160 staffs with 120 staffs employed in the Business Services Department (BPO) providing back end support to our AU & NZ operations.

Website: dhl.com/fj-en/home.html
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Vodafone Fiji Pte Limited is a 100% locally owned entity, of which 51% is owned by Amalgamated telecommunications Holdings and 49% by Fiji National Provident Fund. Since our inception in 1994, Vodafone continues to explore new boundaries in the mobile telecommunications realm and bring to all Fijians, the next level of mobile innovation. Vodafone strives to be a world class organization with continuous improvements in the organization’s work systems and processes delivering world class services and solutions to more than 780,000 subscribers on its network with a population coverage of circa 96%.

Vodafone has added on to the many “firsts” to be on par with global mobile network operators with the latest mobile network services in Fiji. With the ICT arm, Datec Fiji Pte Limited, Vodafone has made a strategic move that has uniquely placed Vodafone Fiji in a position to offer end-to-end ICT solutions. Our strategic assets are our employees who continuously work to strive to explore, design and implement new ways of working, communicating openly with assistance of connected devices to take leadership.

Vodafone Fiji works closely with the Vodafone Group and other operating companies to deliver cutting edge technology to the people of Fiji, which is second to none in the Pacific region. Through global links, Vodafone Fiji is able to provide support and solutions that are tailored to individual requirements offering seamless local and international experience.

As a responsible corporate, Vodafone Fiji continues to commit to community and civic responsibilities through corporate sponsorships and projects with innovative solutions to transform the lives of the Fijian people through their philanthropic arm, Vodafone ATH Fiji Foundation. Vodafone Fiji continues on the journey of business innovation and excellence to drive a World Class Organization.

Website: vodafone.com.fj

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Investment Fiji is the marketing arm and the official business development agency of the Fijian Government. Its’ purpose is:

  • To increase the success of Fijian businesses globally
  • To match high value capital investment with Fijian businesses and opportunities

Website: investmentfiji.org.fj

The Packleader Group is a diversified services company in Australia with interests in Energy & Energy Efficiency, Health Insurance, Accounting, Telecommunications, Property Maintenance, Health Insurance, FMCG and Business Process Outsourcing.

We provide integrated customer solutions with inbound customer care, outbound acquisition and an extensive range of business processing outsourcing (BPO) solutions to a world-class customer base across numerous industries.

PLG aspires to be an industry leader in BPO with its first- class operations centres based in Suva , which support our own core business and that of our clients

Website: packleaderbpo.com

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At BTR (Fiji) Limited, we make it our mission to not just simply provide jobs. We are here to harness the power of local talent while helping our clients achieve success. You can expect nothing less but well-trained and highly qualified specialists bringing your business exceptional value through operational excellence and superior service experience. These professionals are invested and dedicated in your business success and, through continuous management support and human resources training, are equipped to have the necessary tools, skills, and knowledge to get the job done well so you can focus on what matters most.

Our Onsite Directors oversee the day to day operations in conjunction with a local Office Manager offering a solid onsite management team. With a strong knowledge of both local Fijian and Australian cultures, your business will thrive with an offshore team at BTR (Fiji) Limited.

Website: ourpacificoffice.com

ANZ Pacific Operations Pte Limited (“ANZ Pac Ops”) services Key Operational functions for the Australia and New Zealand Banking Group Limited (“ANZ”) Banks in the Pacific as well as Trade related payment activities for ANZ Bank in Australia. Our service is restricted to ANZ entities as ANZ Pacific Operations staff are ANZ employees.

Website: anz.com.au

RCL Services Pte Limited is part of a larger group of companies called Recoveries Corporation Group Limited. Recoveriescorp has been in existence for 29 years now. RCL Services was officially opened on 19 September 2016.

RCL Services is a Contact Centre and a Business Process Outsourcing Company specialising in debt recovery and insurance claims recovery services. We lead the way in delivering innovative and tailored end-to-end solutions for our clients. With 600+ employees, offices in Sydney, Melbourne and Suva, we aim to be ‘The Leading Partner in customer contact solutions across Australasia’ and have key expertise in Federal, State and local Government, Insurance, Banking and Finance, Telecommunications and Utilities sectors.

Website: recoveriescorp.com.au

Centrecom takes pride in being the Centre of Excellence providing value to our clients’ business by identifying customised solutions. Our team is an extension to organisations entrusting us to deliver a professional service through Quality, Innovation and Expertise. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services. Hear what our clients have to say about us centrecom.net/testimonials

Greymouse is a Virtual Human Resource provider founded by Australian entrepreneurs Kelvin Davis and Marisa Wiman in the year 2005. Greymouse has since then consistently provided businesses with high quality, time-sensitive and cost effective services through offshoring facilities based in Suva, Fiji Islands, and Legazpi City, Philippines. We provide our clients with the ability to expand their operations, people and resources across different time zones and geographical regions giving them a “fair” advantage in the market. We provide a variety of services ranging from virtual assistants, accountants, and social media specialists to IT engineers and Network Operations Centre specialists. In addition to this, Greymouse works at a socially-conscious level. We are more than just a business. Our purpose is to alleviate poverty through transformational employment. We make this possible by taking a proactive role in the personal and professional development of our team members and honing their skills in line with global standards.

For more than a decade we have had amazing feedback from our clients regarding the successful services that we offer and it has been an amazing journey and experience to grow with them.

Hear what our clients have to say about us: greymouse.com.au/testimonial

Website: greymouse.com.au

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Other Links: Greymouse Company Profile