The main purpose of the BPO Council is to work with key stakeholders to create Brand Awareness for Fiji on the Global stage as the Preferred Outsourcing Destination and to assist the Industry become a major employer in the Fijian economy.
We envisage to provide world class business process outsourcing services with highly skilled agents and outstanding customer satisfaction.
The BPO Council is proud to have the Government of Fiji, Australian funded Market Development Facility (MDF) and Business Link Pacific as partners supporting the Council and the growth of the Outsourcing Industry in Fiji.
Who We Are
The Council currently comprises of active members involved in Voice Technology, Call Center Operations, Back Office Operations, Airline Reservations, Worldwide Freight Shipping, Building and Infrastructure, Government,Insurance, Banking & Finance, Debt Collection, Virtual Human Resource and Telecommunication.
Where Are We Now?
Today, Fiji has several contact centres providing outsourcing services for well known brands across the globe and is continuing to grow.
Currently the BPO industry provides employment to over 4000 Fijians with potential to increase to over 10,000 in the next couple of years.
With English as the main language, having a well educated workforce that have customer service in their DNA and having a robust infrastructure Fiji has a service offering that is competitive with other countries.
Fijis Unique Selling Proposition
Tax Incentives Including:
- 13 year Tax Holiday
- Duty Free equipment used in outsourcing centers
- Carry forward losses up to 8 years
- 25% Investment Allowance for Renovation of Buildings
- 100% tax deduction for Employer superannuation contribution
Like what we're doing?
Sign up to the BPO Council of Fiji’s newsletter for regular updates on the Contact Centre industry and information on our upcoming events, or click here for full membership information.